Privacy Policy

1. Who We Are
   
   1. AA Aviation Sdn. Bhd. (Company No. 2008010075 | KPK/LN: 7641) is located at Bukit Bintang.
   2. We are committed to protecting your personal data and respecting your privacy in accordance with the Personal Data Protection Act 2010 (“PDPA”).
   3. AA Aviation is a licensed travel and airline ticketing company based in Malaysia. We provide domestic and international ticketing, hotel, and travel-related services to both corporate and individual clients.
2. Our website address is: https://www.aaaviation.my
3. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with us.
4. What Personal Data We Collect
   
   1. The types of personal data we may collect from you (directly or indirectly) include but are not limited to:

1. 1. 1. Full name
      2. Date of birth
      3. Address (home and billing)
      4. Telephone number
      5. Email address
      6. Passport or ID information
      7. Nationality
      8. Credit card or payment details
      9. We may also collect travel-related preferences, such as:
      10. Airline, seat, and meal preferences
      11. Hotel and room preferences
      12. Car rental preferences
      13. Frequent flyer or loyalty program details
      14. Special requests (e.g., dietary or accessibility needs)

4. 2. You may choose not to provide certain details, but doing so may affect our ability to process bookings or provide certain services.
5. Travel Companion Information
   
   1. If you make bookings on behalf of others, you are responsible for ensuring that they are aware of and consent to their personal data being shared with us.
6. Call Monitoring
   
   1. Calls to and from AA Aviation may be recorded for quality assurance, dispute resolution, and staff training purposes. Any personal information shared during a call will be handled in accordance with this Privacy Policy.
7. How We Collect Your Personal Data
   
   1. We collect your personal data through various channels, including:

1. 1. 1. When you make an enquiry or booking with us
      2. Through our website or digital platforms
      3. Through our customer service team (phone, chat, email, or in-person)
      4. From third parties such as travel partners, aggregators, or corporate clients

7. 2. We may also collect limited information automatically when you browse our website (see Cookies below).
8. How We Use Your Information
   
   1. We use your information to:

1. 1. 1. Process your travel and ticketing bookings
      2. Provide confirmations, updates, and notifications
      3. Manage your account or Traveller profile
      4. Communicate with you regarding enquiries or services
      5. Improve our website and customer experience
      6. Send relevant promotions or travel-related offers (if you have opted in)
      7. Comply with legal and regulatory obligations
      8. Your credit card information is used only for authorized payment processing.

9. Sharing Your Information
   
   1. To fulfil your bookings, we may share relevant information with:

1. 1. 1. Airlines
      2. Hotels and accommodation partners
      3. Car rental and transport providers
      4. Tour and ground operators
      5. Other travel-related service providers

9. 2. **These third parties may contact you directly if needed to confirm details or provide service updates. We only share information necessary to complete your transaction or comply with legal requirements.
10. Business Partners
    
    1. From time to time, AA Aviation may collaborate with trusted partners to offer joint products or promotions. If you choose to participate, we may share limited information with those partners. Please note that we are not responsible for the privacy practices of these third parties.

11. Cookies and Website Technologies
    
    1. When you visit our website, we may automatically collect certain information such as your IP address, browser type, and browsing behaviour. Cookies and similar technologies help us enhance your user experience, remember your preferences, and improve our services. You can disable cookies in your browser settings, though some features of our website may not function properly as a result.
12. How We Protect Your Information
    
    1. We take reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel who require it to perform their duties.
13. External Links
    
    1. Our website may contain links to third-party sites. Please note that we are not responsible for the privacy practices or content of those sites, and we encourage you to review their respective privacy policies.
14. Access and Correction
    
    1. You may request access to, correction, or deletion of your personal data by contacting us. We will make every effort to comply with such requests in accordance with applicable laws and our internal policies.
15. Changes to This Policy
    
    1. AA Aviation may update this Privacy Policy from time to time. Any significant changes will be reflected on our website with an updated effective date.
16. Contact Us
    
    1. If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at:

1. 1. 1. +603 7890 1830
      2. enquiry@aaaviation.my
      3. No 20-3A, Jalan Galloway, Bukit Bintang, 50150 Kuala Lumpur