Job Title: Operations Support Assistant
Department: B2B Ticketing
Direct Superior: Assistant Manager
Location: AA Aviation (Bukit Bintang)
JOB PURPOSE
To assist in updating, compiling, and maintaining daily ticketing sales reports using Microsoft Excel. This role focuses on accurate data entry, data verification, and report consolidation to support daily operational requirements.
ROLE PROFILE & RESPONSIBILITIES
- Update daily airline ticketing sales data from multiple GDS systems.
- Compile and consolidate data from various GDS reports into a daily sales summary.
- Reconcile GDS sales data with the company’s internal ticketing system reports.
- Check, verify, and correct incomplete, inconsistent, or inaccurate data.
- Maintain and update the master ticket sales reporting file.
- Ensure high standards of data accuracy and consistency across all reports.
- Perform routine and structured data entry tasks with care and attention to detail.
- Liaise with internal teams to clarify discrepancies or missing information.
- Support ad-hoc operational and reporting tasks as assigned.
- Ensure proper filing and organisation of electronic records and reports.
- Follow instructions closely and meet daily operational deadlines.
- Comply with company procedures, data protection, and confidentiality requirements.
- Perform other duties as assigned.
EDUCATION, EXPERIENCE & TECHNICAL SKILLS REQUIRED
Education
- Minimum SPM (Malaysian Certificate of Education) or equivalent.
- Certificate or Diploma in Business Administration, Accounting, Information Systems, or a related field is an advantage.
Experience
- Fresh graduates are encouraged to apply; training will be provided.
- Prior experience in data entry, administration, operations support, or reporting is an added advantage.
Technical Skills
- Basic computer literacy with good typing accuracy.
- Comfortable working with multiple systems and reports.
- Proficient in Microsoft Excel (basic formulas, sorting, filtering, and data formatting).
OTHER SKILLS
- High attention to detail with strong accuracy orientation.
- Comfortable performing routine daily tasks consistently.
- Able to follow instructions and maintain structured work processes.
- Good time management skills and ability to meet daily deadlines.
- Open to learning and receptive to guidance and feedback.
- Reliable, responsible, and able to work independently with minimal supervision.